Refund policy

Returns & Refund Policy

Thank you for shopping with Alaxi. We want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

The return window for each product is stated on its product page. Requests made outside of this window cannot be accepted.

2. Eligibility for Returns

A reasonable quantity of unused product must be returned to us.
The item must be in its original packaging where possible.
You must provide a receipt or proof of purchase.

3. Shipping Charges

Original shipping charges are non-refundable.
Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

4. How to Initiate a Return

Contact us at info@alaxi.co.uk with your order number and reason for return. Items sent back without prior authorisation will not be accepted.

5. Refund Processing

Once received and inspected we will notify you of the outcome. If approved, please allow 7 to 10 business days for the refund to appear in your account.

6. Damaged or Defective Items

7. Refund Protection Terms

Limited to one refund per customer, household, and payment method.
A reasonable quantity of unused product must be returned.
Proof of purchase and proof of use may be required.
Refunds apply to initial orders only and do not cover subscription shipments.
Shipping costs are non-refundable.
We reserve the right to refuse refunds in cases of suspected abuse or fraudulent activity.

For any questions contact us at info@alaxi.co.uk