Thank you for shopping with us! We aim to provide a smooth and reliable shipping experience. Please review our shipping policy below.
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order is processed and shipped, you will receive a confirmation email containing your tracking number.
Please note: During high-volume seasons or sales, processing times may be slightly longer.
Shipping times vary depending on your location:
Domestic Orders: Typically arrive within 3–7 business days after shipment.
International Orders: Typically arrive within 7–15 business days, depending on customs and destination.
These are estimated delivery windows. Actual times may vary due to carrier delays, customs clearance, and unforeseen circumstances.
Shipping costs are calculated at checkout based on your location and the weight/size of your order.
Once your order ships, you will receive an email with a tracking link. It may take 24–48 hours for tracking updates to appear.
Please double-check your shipping address. We are not responsible for delays or lost packages due to incorrect or incomplete addresses entered at checkout.
International customers are responsible for any customs fees, import taxes, or additional charges imposed by their country.
While we do our best to ensure timely delivery, we are not liable for delays caused by shipping carriers, weather issues, or customs processes.
If your package is missing or delayed, please contact us and we will assist you in tracking it down.
If you have any questions about your order or shipping, please reach out at: info@alaxi.co.uk